Our Team
We bring over 20 years experience and training to our counselling practice. Our therapists hold a minimum of a Masters level of education in Psychology and are certified with the Canadian Counselling and Psychotherapy Association, BC Association of Clinical Counsellors, and/or British Columbia College of Social Workers.
Heather Bach MA, CCC
Clinical Director
Language: English
Heather Bach brings 25 years of experience and training to her role as Clinical Director of the Bach Counselling Group. With her Master of Arts in Psychology she is certified with the Canadian Counselling and Psychotherapy Association. Heather works primarily with couples and individuals using evidence-based approaches in dealing with relationship issues, separation, anxiety, depression, trauma, disordered eating and ADHD. Incorporating Cognitive Behavioural Therapy (CBT), Eye Movement Desensitization Reprocessing (EMDR), Dialectical Behavioural Therapy (DBT) and Mindfulness Based Stress Reduction (MBSR) through a trauma informed and attachment based lens, Heather is solution focused.
She designed and developed the North Shore Program for Children Affected by Family Violence and the Kelowna Trauma Program for marginalized women. Heather has extensive training and experience in her work with family relationships and therapeutic groups. In her work with couples and families, greater understanding and more fulfilling connections are established. Heather is skillful and solution focused.
Cited as an expert by the media, she has been the subject of numerous interviews in print, radio and television. She routinely presents at events and forums.
Kristofer Scott MA, RCC
Clinical Counsellor
Language: English
Kristofer is a registered clinical counsellor with a Master of Arts in Counselling Psychology. As
an integrative-counsellor, Kristofer uses of variety of evidence-based-therapies such as
cognitive-behavioural (CBT), Eye Movement Desensitization and Reprocessing (EMDR) and
solution-focused therapies to meet the needs of his clients. Using Cognitive Behavioural
Therapy for Insomnia (CBT-I) Kris treats insomnia and other sleep issues that may impact
healthy functioning. From an attachment and trauma-informed perspective, Kristofer facilitates
an environment of acceptance and trust where clients identify and overcome barriers to their
wellness.
With a history of teaching in a high school setting for over seven years, and working as a
counsellor within a school setting, Kris brings a practical focused perspective to client’s work
offering goal oriented skills and tools to foster well-being, and authentic living. Kristofer counsels
adults and youth dealing with anxiety, neurodiversity, ADHD, depression, self-esteem, grief,
anger, stress management, and relational and communication issues including family and
peers. Kristofer also facilitates cognitive focused educational groups on managing anxiety and
attachment.
Diego Ferrero MA, CCC
Clinical Counsellor
Language: English & Spanish
Diego Ferrero brings 20 years of experience and clinical training counselling adults and youth clients dealing with anxiety, depression, addiction, family complications, trans-gender in all different phases of their transition, and communication. Having worked in both Mexico and Canada Diego is a Canadian Certified Counsellor with the Canadian Counselling and Psychotherapy Association holding a Master’s in Counselling Psychology. Using Solution-Focused, Dialectical Behaviour and Cognitive Behaviour Therapy, Diego counsels his clients to meet their personal goals. Fluent in Spanish and English, Diego has significant experience working with child and youth and mental health services along with multicultural advocacy.
Kelly Kuppers MA, RCC
Clinical Counsellor
Language: English
A registered clinical counsellor with the British Columbia Association of Cilnical Counsellors for over 12 years, Kelly works with youth and adults dealing with anxiety, depression, addiction, body image struggles, bipolar, psychosis,neurodiverse conditions (ADHD and autism) and post trauma. Additionally, within the public school system Kelly spent several years working with children formulating adaptive strategies and individualized education plans.
Understanding complex trauma and core negative patterns that underlie barriers to healthier functioning is fundamental to moving toward a healthier self esteem, relationship with self and others. In her trauma informed practice, Kelly utilizes cognitive behavioural therapy (CBT) and Eye movement desensitization reprocessing (EMDR) therapies to facilitate change. With these evidence based modalities that Kelly incorporates in her counselling, her clients move from struggle and angst to an increased self esteem, better relationships and overall sense of well-being.
Susan Rai Psy.D., RCC
Clinical Counsellor
Language: English & Punjabi
Susan is a Registered Clinical Counsellor with a Doctorate Degree in Clinical Psychology. Susan has over 15 years of experience providing counselling, parent support, assessment and consultation services to individuals, couples and families experiencing a diverse range of emotional and behavioural challenges.
Susan’s training and research includes graduate-level study in behavioural neuroscience and addiction, with a particular interest in exploring the impact of environment on healthy development. Susan’s approach combines person-centred therapy with an attachment and trauma informed lens.
Stephanie Then MA, RCC
Clinical Counsellor
Language: English
With over 18 years of professional experience Stephanie works alongside individuals, youth and families affected by crisis, including those impacted by sexual, domestic and personal violence. Through her own lived experiences, Stephanie has a keen understanding and awareness of the challenges faced by parents, first generation immigrants and minority populations, as well as the unique stressors experienced by those in first responder and other helping professions.
Cath Blythe MA, RCC
Clinical Counsellor
Language: English
Zainab Giwa MA, CCC
Clinical Counsellor
Language: English
Zainab Giwa is a Canadian Certified Canadian Counsellor with the Canadian Counselling and Psychotherapy Association with over seven years of experience supporting her clients to gain insight, change behaviours and improve their relationships. Counselling individuals, youth, couples, and families, Zainab helps clients struggling with anxiety, depression and relationship struggles to utilize solution-focused, emotionally focused and cognitive behavioural therapy. With an inclusive and trauma-informed perspective, Zainab incorporates emotionally focused and Gottman therapy in her work with couples identifying barriers and working toward greater intimacy and joy in their relationships. Zainab is highly committed to the success of her clients in reaching their personal and wellness goals.
Kate Nova
Clinical Counsellor
Language: English & Russian
Lisa Mullaly , MA
Clinical Counsellor
Language: English
A Canadian Certified Counsellor with the Canadian Counselling and Psychotherapy
Association, Lisa has a Masters in Counselling Psychology degree and a Masters in
Neurological Music Therapy. Lisa is experienced in supporting a variety of individuals, families,
and couples. She has an extensive background in supporting families with complex needs,
trauma, neurodiversity, and interpersonal relationships. Lisa ensures clients have a safe space
to explore and find solutions to their presenting issues.
Lisa practices Dialectical Behaviour Therapy (DBT), Emotion-Focused Family Therapy (EFFT)
and is a Certified Music Therapist with over ten years of clinical experience.
Neurodiversity-affirming, PDA-friendly, and trauma-informed, Lisa focuses on client’s strengths
and resilience as a catalyst for change.
Lisa is passionate about her work with caregivers, parents, youth, young adults, and other
individuals and couples as they navigate their relationships with themselves, loved ones and
their families. She brings her experience as a mother and a step-mother to her work with
individuals and families.
Taiba Patel MA, CCC
Clinical Counsellor
Language: English, Hindi & Marathi
Taiba uses a variety of evidence-based therapies including cognitive-behavioral therapy (CBT), emotionally focused therapy, mindfulness and solution-focused therapy. Additionally, Taiba is a certified with the Canadian Counselling and Psychotherapy Association with her Masters of Counselling Psychology. She has completed certifications in mindfulness and related practices. Taiba works with individuals and families dealing with anxiety, depression, disabilities, autism spectrum disorder (ASD), development challenges, ADHD, obsessive-compulsive disorder (OCD), and dementia. Working with executive functioning challenges common to ADHD, Taiba assists clients in reaching their goals and overcoming barriers to their wellness. She integrates mindfulness and CBT and other therapies in the treatment plans, thus assisting clients in moving from depression, anxiety, stress management, to improved self-regard, relationship and communication.
Sophie Koolen
Clinical Counsellor
Language: English & French
Lynsey Dobbie
Clinical Counsellor
Language: English
Lynsey is a seasoned Chartered Occupational Psychologist with a rich professional background in the United Kingdom. In her work with individuals, teams, and organizations, Lynsey excels in enhancing communication dynamics and facilitating conflict resolution.
Lynsey counsels individuals and families through anxiety, depression and life transitions, facilitating healthier intra and interpersonal communication. She has worked with the Pacific Postpartum Support Society as a counsellor and facilitator of support groups for new parents.
Lynsey brings her training a variety of evidence based modalities including family systems and cognitive behavioural therapy to empower clients in effecting meaningful changes for themselves and their families. Lynsey’s approach brings empathy and compassion, fostering an environment of trust and safety.
Lynsey is currently completing her Masters in Counselling Psychology and her internship with the Bach Counselling Group.
Anna Khokhlova
Clinical Counsellor
Language: English & Russian
Anna Khokhlova is both a Canadian Certified Counsellor and Registered Clinical
Counsellor with her Masters of Counselling. Working primarily with youth and young
adults, Anna addresses barriers to better functioning including anxiety, depression.
ADHD and grief.
Using a variety of therapies including somatic, cognitive-behaviour therapy (CBT),
narrative, acceptance and commitment therapies, Anna helps clients identify and work
through life challenges to gain increased confidence, a stronger and more secure sense of
self. Some stressful life events can result in barriers to being present and engaged in life
transitions successfully. With counselling, these challenges can be transformative and
result in greater confidence and growth. Anna assists clients in navigating life transitions
to independence and thriving.
Additionally, Anna counsels clients through the process of immigration establishing a
new set of skills, cultural norms, relationships and community. Through a trauma and
attachment informed lens, Anna tailors the therapeutic process to suit the client’s unique
needs and reach the individual client goals for wellness.
Abby Hsiao RD
Registered Dietician
Language: English
Claudine Gayton
Intern Counsellor
Language: English
Claudine counsels youth and adults through life’s challenges, including anxiety, depression, relationship issues, and parenting difficulties. Utilizing evidence-based approaches such as Cognitive Behavioural Therapy (CBT), she empowers clients to gain self-awareness, build resilience, and develop effective skills and strategies for better mental health. Claudine’s therapeutic approach focuses on helping clients cultivate inner calm while balancing the demands of school, work, and daily life.
With a strong understanding of modern parenting challenges, Claudine brings both professional expertise and personal insight to clients. As a mother of two teenagers, she has firsthand experience navigating the intricacies of family dynamics, career pressures, and midlife transitions. This unique perspective enhances her ability to connect with and support clients facing similar life stages and challenges.
Currently pursuing her Masters in Counselling Psychology and completing her internship with Bach Counselling, Claudine is dedicated to continuous professional growth. Her commitment to ongoing learning ensures that clients receive up-to-date, effective therapeutic support. Claudine offers a compassionate, skilled approach to helping clients overcome obstacles and achieve personal growth.
If you’re seeking improved coping strategies, enhanced self-understanding, and the skills necessary to foster healthier relationships with yourself and others, Claudine is here to help you.
